# HGI

Canonical URL: https://www.hgilabs.com/

HGI is the operating system for regulated customer experience. It unifies telephony, routing, AI and human workflows, compliance enforcement, interaction memory, and performance intelligence in one enterprise-controlled platform.

## Primary Entities

- Organization: HGI, Inc.
- Brand: HGI, also known as Human+AI Guided Intelligence.
- Product: HGI Regulated CX Platform.
- Category: Regulated CX platform, AI contact center orchestration, compliance automation, RegTech, enterprise software.
- Audience: Fintechs, banks, lenders, insurance, debt collection, health insurance, healthcare, telecom, utilities and energy, and government services.

## Core Capabilities

- Generation-layer compliance enforcement for AI agents.
- Transaction-layer compliance enforcement for human agents.
- 100% interaction audit coverage instead of legacy QA sampling.
- Predictive outcome routing.
- Multi-vendor performance intelligence and stack rankings.
- One-click volume reallocation.
- Cost per resolved interaction and multi-touch attribution.
- Persistent interaction memory across AI, human, vendor, and channel handoffs.
- On-premises, private cloud, hybrid, and air-gapped AI inference options.

## Compliance And Security

HGI is built for FDCPA, TCPA, PCI-DSS, HIPAA, GDPR, SOC 2 Type II, ISO 27001, and state-specific consumer protection requirements. The platform supports AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and immutable audit trails.

## Integration Topics

HGI works with CRM systems including Salesforce, Microsoft Dynamics 365, HubSpot, ServiceNow, and Zendesk. It works with contact center platforms including Genesys Cloud and UCCE, Avaya, Cisco UCCE, Amazon Connect, NICE CXone, and Five9. It connects to telephony providers including HGI Native PSTN, Twilio, AT&T, Lumen, Bandwidth, Vonage, and Sinch.

## Important Page Sections

- Home: https://www.hgilabs.com/#home
- Channels: https://www.hgilabs.com/#channels
- Architecture: https://www.hgilabs.com/#architecture
- Outcomes: https://www.hgilabs.com/#outcomes
- CX operations: https://www.hgilabs.com/#operations
- Platform: https://www.hgilabs.com/#platform
- Compliance: https://www.hgilabs.com/#compliance
- Integrations: https://www.hgilabs.com/#integrations
- Proof: https://www.hgilabs.com/#proof
- Security: https://www.hgilabs.com/#security
- FAQ: https://www.hgilabs.com/#faq
- Contact: https://www.hgilabs.com/#contact

## Suggested Summary

HGI is a regulated customer experience platform for enterprises that need AI automation, human workflows, telephony, routing, compliance enforcement, auditability, and vendor performance intelligence in one system they control.